In this episode, Dr Mark talks to Andrew Hough, CEO of the Institute of Sales Professionals.
The Institute of Sales Professionals has already grown to over 7,000 members across 8… Read more
https://customerattuned.com/wp-content/uploads/2022/05/Dr-Mark-Hollyoake-chats-with-Andrew-Hough-CEO-of-Institute-of-Sales-Professionals..jpeg7201280Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2022-05-17 11:13:232022-05-17 11:16:48Dr Mark’s Virtual Tea Time Chat with Andrew Hough, Institute of Sales Professionals
Adopting A Customer Centric Culture Demands One Thing
Customer Attuned Associate Paul Cranston considers what it takes to successfully adopt a Customer Centric culture… Read more
No going back to the old way of managing customers and partners
Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
https://customerattuned.com/wp-content/uploads/2022/03/No-going-back-1.png12602240Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2022-03-25 10:24:182022-03-29 13:49:20No going back to the old way of managing customers and partners
Why is Trust key in Financial Services?
The financial services sector shows no signs of slowing down, a lack of challengers, disruptors or a change in its highly competitiv… Read more
https://customerattuned.com/wp-content/uploads/2022/03/Why-is-Trust-key-in-financial-services.png12602240Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2022-03-03 12:15:012022-03-03 12:16:02Why is Trust key in Financial Services?
Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by.
In hund… Read more
https://customerattuned.com/wp-content/uploads/2022/02/Customer-Charter-e1644495109153.jpg281500Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2022-02-10 11:51:022022-02-14 11:19:15Six lenses of best practice for Customer Charter development
Dr Mark Hollyoake gives an overview to ‘Selling in a Pandemic’ in the latest issue of the International Journal of Sales Transformation.
To read the full issue ̵… Read more
https://customerattuned.com/wp-content/uploads/2021/12/Screenshot-2021-12-01-at-11.48.55.png14441026Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2021-12-01 12:01:482021-12-01 12:03:52Emerging from the Pandemic – Journal of Sales Transformation
The Trust Dividend by Dr Mark Hollyoake, featured in The International Journal of Sales Transformation.
October 2021
To read the full article, click here
The strategic implicat… Read more
https://customerattuned.com/wp-content/uploads/2021/10/Journal-of-Sales-Transformation-Cover.png15861134Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2021-10-07 14:30:042022-02-08 12:59:37The Trust Dividend – by Dr Mark Hollyoake – Press Feature
Managing the resilience of your teams is still a key item on the agenda for the new hybrid style of working, as teams start to come back to the office.
Last year, as we all went into lock… Read more
https://customerattuned.com/wp-content/uploads/2021/10/Managing-your-Teams-Resilience-For-Leaders.jpeg7201280Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2021-10-05 10:38:172021-10-05 10:38:17Managing your Teams Resilience For Leaders
In this episode, Dr Mark Hollyoake asks Dr Jeremy Noad, from The International Journal of Sales Transformation, what the role of sales looks like coming out of lockdown and as CEO&… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Dr-Marks-Virtual-Tea-Time-Chat-with-Dr-Jeremy-Noad.jpeg7201280Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2021-07-21 11:52:002021-07-21 11:52:00Dr Mark’s Virtual Tea Time Chat with Dr Jeremy Noad
Building ‘Business-to- Business’ Trust At Operations Level
Let’s take a look at trust development and how to “make it happen” and turn leadership intention… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Building-Trust-at-operations-level.png12602240Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2021-07-16 16:39:412022-02-10 11:35:59Building ‘Business-to- Business’ Trust At Operations Level. Part 3
