Developing People to Deliver Change

The Hornby Hobbies Story so far …

We have been on an incredible journey with the Sales teams from Hornby Hobbies over the last six months. The start point saw a team with pressure on all fronts – customers, competitors, and a business in a rapid turnaround plan. It was frantic, trying to deal with several change initiatives and deliver results – the sales teams were ‘plate spinners’ rather than customer managers.

blog1 So, we started the transformation journey with them, at the same time as ensuring their contribution to the turnaround. We started by sharing and co-creating a sales competency framework for the team that demonstrated best practice. Everyone identified where they thought they were on the framework and developed a team and personal plan for the journey.

Open the attachment for the full journey……Developing People to Deliver Change

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Alan Thompson

Director & Head of People Capability at Customer Attuned Ltd

Alan has an in-depth knowledge of capability development with extensive experience of designing and delivering blended training solutions for clients across several industries, making use of online, virtual and traditional classroom training methods.

Alan is a very engaging classroom tutor, and has enjoyed working with a variety of global clients over the past few years to deliver highly successful people development programmes.

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