Rolls-Royce Silver Seraph and Bentley Arnage launches 25 years on
Many of you will know that our founding director Peter Lavers’ early career was with Rolls-Royce and Bent… Read more
https://customerattuned.com/wp-content/uploads/2023/04/Launch-montage.jpg8272054Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2023-04-26 12:47:042023-05-10 12:11:46Peter Lavers looks back at new product launches
No going back to the old way of managing customers and partners
Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more
https://customerattuned.com/wp-content/uploads/2022/03/No-going-back-1.png12602240Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2022-03-25 10:24:182022-06-23 10:22:39No going back to the old way of managing customers and partners
We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more
https://customerattuned.com/wp-content/uploads/2021/02/CX-Stars-Badge.png7201280Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-02-02 12:31:312022-06-23 12:09:34Peter Lavers Voted as top CX Professional
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
https://customerattuned.com/wp-content/uploads/2020/05/Sales_Profits.jpg6571300Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-05-11 06:30:022022-06-23 12:21:22Not making your targets? Don’t despair!
When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
https://customerattuned.com/wp-content/uploads/2020/02/LiveChat.jpg192413customerattunedhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgcustomerattuned2020-02-24 17:53:532022-06-23 12:28:509 Live Chat Benefits for B2B (Infographic)
Drivers of loyalty are also drivers of profitable business
I’ve recently been reading the SAS / Futurum “Experience 2030” report, and its question regarding what will drive cust… Read more
I have mentioned before that analysts benefit from stronger commercial awareness. But what do I mean by this term?
The easiest way to explain is to set it in context. A lack of commer… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290470-2.jpg469704Paul Laughlinhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Laughlin2020-01-08 15:46:402022-06-23 12:39:24The need for analysts to have improved commercial awareness
Are you new to marketing or strategy in B2B insurance? Or have you worked in the industry for a while and want to add more value to propositions, relationships and customer strategi… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_605124179-2.jpg469704Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2019-06-13 09:00:052022-06-23 10:23:38Customer Management In a World Of Intermediaries and Brokers — “Do You Understand How It Works?”
To complement recent advice from our guest bloggers, let’s consider the political dimension of applying analytics in business.
Annette & Peter have shared useful tips on ap… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_457223893-2-2.jpg354704Paul Laughlinhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Laughlin2019-05-17 09:00:412022-09-08 10:14:15Don’t Neglect the Political Dimension of Applying Analytics or Insight
Those who know me will confirm that I am an “accidental influencer”. I’m just somebody who’s passionate about customer experience and business value who started sharing what I wa… Read more
https://customerattuned.com/wp-content/uploads/2018/06/Digital-Shadows.jpg233744Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2018-06-18 01:00:522022-09-08 10:24:39Insight-Driven Marketing – The Intention/Reality Gap