As our business prepares to host a panel discussion ‘Adapting to new normal customer behaviour’ that explores amongst other things, the impact of the Covid19 pandemic on changin… Read more
https://customerattuned.com/wp-content/uploads/2020/05/67088776w6.jpg4301300Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2020-06-24 13:36:212020-06-24 13:36:21Changing customer behaviour – the impact on Learning & Development
As an insurance broker, your role is to understand my insurance needs and find the best match to the market to meet those needs. Given there are so many direct providers, onli… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_694253248-2.jpg469704Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2020-06-16 17:05:502020-06-16 17:05:50Losing the opportunity to add value could also lose you trust and the business.
As part of our ongoing engagement with one of our clients, Bupa, we have recently designed and delivered a new virtual classroom session to members of the UK Insurance Account Mana… Read more
https://customerattuned.com/wp-content/uploads/2020/05/670887766.jpg4301300Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2020-05-19 10:45:472020-05-19 10:45:47Supporting our clients in a virtual world
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
https://customerattuned.com/wp-content/uploads/2020/05/Sales_Profits.jpg6571300Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-05-11 06:30:022020-05-11 08:48:15Not making your targets? Don’t despair!
Resilience has always been a hot topic in leadership circles across industries, just last year we held two events in Edinburgh and Birmingham where we looked at the importance of p… Read more
https://customerattuned.com/wp-content/uploads/2020/04/Resilience.png315560Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2020-04-16 14:57:582020-04-16 15:10:29What you can do to manage you and your team’s resilience during COVID 19
The term Agile Working is being used within more & more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of working. In this post, I sh… Read more
https://customerattuned.com/wp-content/uploads/2020/02/LaughlinAgile.jpg8031496Paul Laughlinhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Laughlin2020-02-13 17:02:142020-02-13 17:02:48Getting Agile really working outside of IT requires culture change
I have mentioned before that analysts benefit from stronger commercial awareness. But what do I mean by this term?
The easiest way to explain is to set it in context. A lack of commer… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290470-2.jpg469704Paul Laughlinhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Laughlin2020-01-08 15:46:402020-01-08 15:48:17The need for analysts to have improved commercial awareness
The importance of the BDM role and function in the distribution and customer management of financial services cannot be underestimated. The BDM ensures we gain and maintain the o… Read more
https://customerattuned.com/wp-content/uploads/2017/10/computersaysno.jpg505657Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2017-10-09 16:07:212017-10-13 09:01:01Business Development Managers (BDM) & the Underwriter relationship
In this article, we unpick some of the common complexities of working with distributors; getting back to basics.
Contrary to most organisation’s belief, it’s possible to improv… Read more
00Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2016-12-08 17:03:442016-12-08 17:09:04Working with Distributors – Back to Basics
When looking at literature on B2B trust and empirical evidence on building a trust based relationship, I identified drivers which fall into two distinct categories:
HARD: the pr… Read more
00Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2016-11-22 20:51:052016-11-22 21:22:26The Softer Side of Trust Building
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