People Capabilities Archives - Customer Attuned

What value do you see as a leader when you invest in your sales and account management teams?

May 8, 2024/in Sales and Account Management /by Alan Thompson

What value do you see as a leader when you invest in your sales and account management teams? If you are considering investing in improving the capability of your sales and ac… Read more

Introducing AMPLIFY for Account Managers to create greater value through Trust based relationships.

Introducing AMPLIFY for Account Managers to create greater value through Trust based relationships. Are you building a team of talented and engaged account managers, who work w… Read more

The Customer Attuned “Infinity Loop” of Customer Centricity Explained

December 8, 2023/in B2B Trust, Customer Centricity, Customer Strategy, Organisational Performance /by Peter Lavers

Customer Strategy and Organisational Performance do not work in isolation. When they work together systemically with trust as their foundation, they create a cycle of increasi… Read more

Building a High Performing Account Management Team

November 28, 2023/in News, Training and Development /by Alan Thompson

Another successful development programme for a key client Over the past several months, a number of the Customer Attuned team, David Brown, Dr Mark Hollyoake and Alan Thompson ha… Read more

From good to great: how coaching improves sales and new business development

July 24, 2023/in Organisational Performance, Training and Development /by David Brown

From good to great: how coaching improves sales and new business development Your business might already be achieving good sales results – but coaching can be a powerful to… Read more

How coaching can support B2B relationship management

July 10, 2023/in Organisational Performance, Training and Development /by David Brown

How coaching can support B2B relationship management Executive coaching has become an increasingly popular tool for businesses looking to improve their B2B relationsh… Read more

How often do you take stock of your business and its performance?

May 3, 2023/in Organisational Performance, Sales and Account Management, Training and Development /by Alan Thompson

How often do you take stock of your business and its performance? I was prompted to write this after responding to a LinkedIn survey by my colleague David Brown, asking, R… Read more

Training & Development – providing staff a reason to stay

October 27, 2022/in Training and Development /by Alan Thompson

Training & Development – providing staff a reason to stay Alan Thompson discusses talent shortages across sectors, and why companies find it difficult in keeping talented p… Read more

Negotiating in Changing Markets

August 16, 2022/in Sales and Account Management /by Alan Thompson

Negotiating in changing markets For many experienced negotiators, either on the supplier or purchasing side, managing complex B2B negotiations in volatile market cond… Read more

Why is Sales Capability Important?

July 12, 2022/in Insight Webcasts, Sales and Account Management /by Ellie Luk

Why is Sales Capability important in your company? Experts in people development, Alan Thompson and David Brown, discuss what it means to have a sales capability in your company.… Read more

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