Customer Centricity Archives - Customer Attuned

Customer Centricity Corner with Peter Lavers – What customer centricity means in a intermediated business model.

October 4, 2023/in Customer Centricity, Insight Webcasts /by Peter Lavers

What customer centricity means in a intermediated business model. How can you be customer centric when there’s an intermediary ‘in the way’? Many B2B… Read more

Customer Centricity is More Important than Specialism

June 8, 2023/in Customer Centricity, Embedded Trust /by Peter Lavers

Customer Centricity is More Important than Specialism Have you ever been part of a conversation where the comment is made that “most companies are run by bean counters thes… Read more

Peter Lavers looks back at new product launches

April 26, 2023/in Customer Management, News /by Peter Lavers

Rolls-Royce Silver Seraph and Bentley Arnage launches 25 years on Many of you will know that our founding director Peter Lavers’ early career was with Rolls-Royce and Bent… Read more

Customer Centricity Corner with Peter Lavers – Digital Transformation

March 13, 2023/in Business Capabilities, Customer Centricity, Customer Management, Customer Strategy, Insight Webcasts /by Peter Lavers

How to ensure that Customer Centricity is central in your drive to digitally transform your company In this edition of the Customer Centricity Corner, Peter Lavers interviews Wi… Read more

Peter Lavers’ article on thrifting gets featured in CX Magazine

February 20, 2023/in Customer Centricity, News /by Peter Lavers

Many people believe that ‘thrifting’ only refers to second-hand shopping, charity shops, flea markets/rummage sales, and buying all things “vintage” or upcycle… Read more

Customer Centricity Corner with Peter Lavers – What is Customer Centric Account Management?

February 6, 2023/in Customer Centricity, Insight Webcasts, Sales and Account Management /by Peter Lavers

What is Customer Centric Account Management? The subject today is “Customer Centric Account Management”, and I’m delighted to introduce two guests, Mike Pepe and Ed Rottmann. E… Read more

Customer Centricity Corner with Peter Lavers – What Loyalty Means in Business to Business

January 23, 2023/in Customer Centricity, Insight Webcasts /by Peter Lavers

What Loyalty means in Business to Business Everyone who’s passionate about customer centricity would agree that loyalty is a good thing. But when your customers are businesses r… Read more

Customer Centricity Corner with Peter Lavers – Using Customer Segmentation Models

January 10, 2023/in Customer Centricity, Insight Webcasts /by Peter Lavers

CUSTOMER CENTRICITY CORNER – Using Customer Segmentation Models Customer Attuned director and CX Influencer, Peter Lavers, talks with Appreciate Group’… Read more

Why is Sales Capability Important?

July 12, 2022/in Insight Webcasts, Sales and Account Management /by Ellie Luk

Why is Sales Capability important in your company? Experts in people development, Alan Thompson and David Brown, discuss what it means to have a sales capability in your company.… Read more

Peter Lavers Features in SAS Step Programme

July 7, 2022/in News /by Peter Lavers

SAS, the leader in analytics and artificial intelligence, is providing a free re-skilling and employment initiative to help repair the economy, empower the country’s w… Read more

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