customer centricity Archives - Customer Attuned

Adopting A Customer Centric Culture Demands One Thing

Adopting A Customer Centric Culture Demands One Thing Customer Attuned Associate Paul Cranston considers what it takes to successfully adopt a Customer Centric culture… Read more

April 11, 2022/by Paul Cranston

B2B Customer Management, B2B Trust, Blog, Customer Centricity, Customer Experience Improvement, Customer Management, Customer Proposition Development, Customer Relationship Strategy, Proposition Development, Trust

Six lenses of best practice for Customer Charter development

Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more

February 10, 2022/by Peter Lavers

Blog, CRM, Customer Centricity, Customer Experience Improvement, Customer Information Planning, Customer Journey Mapping, Customer Management, Customer Management Systems, Customer Relationship Strategy, Customer Value Management, Customer Value Segmentation, Digital, Leadership, Marketing, News, Retail, Strategy

Truth Loyalty Webinar with Peter Lavers

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion co… Read more

July 7, 2021/by Peter Lavers

Blog, Business Capabilities, CRM, Customer Attuned Assessment, Customer Centricity, Customer Management, Leadership, Publications

Making Customer Centricity a Reality – Panel Summary

Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more

June 28, 2021/by Ellie Luk

B2B Customer Management, B2B Trust, Blog, Building Trust into your Customer Plans, Building Your Capability & Competency Framework, Business Capabilities, CRM, Customer Centricity, Customer Experience Improvement, Customer Management, Customer Proposition Development, Customer Relationship Strategy, Leadership, Marketing, News, People Capabilities, Trust

Top 25 CX Blogs

We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more

June 23, 2021/by Ellie Luk

Publications

Making Customer Centricity a Reality – June 2021 Newszine

Welcome to the latest issue of the Customer Attuned Newszine: Making Customer Centricity a Reality Do you customers really benefit from your customer strategy? Customer Centri… Read more

June 7, 2021/by Ellie Luk

Blog, CRM, Customer Centricity, Customer Experience Improvement, Customer Management, Customer Relationship Strategy, Leadership, Marketing, News

Awards Magazine recognises Peter Lavers as Top Influencer

We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by T… Read more

June 6, 2021/by Ellie Luk

Blog, CRM, Customer Experience Improvement, Customer Relationship Strategy, Leadership, News

Meet the speakers joining the panel discussion: Making Customer Centricity a Reality

Customer Centricity is a term that has been around for many years, but what does it really mean in a B2B environment? Join our panellists from very different sectors plus our own res… Read more

May 25, 2021/by Ellie Luk

B2B Customer Management, Blog, CRM, Customer Centricity, Customer Experience Improvement, Customer Journey Mapping, Customer Management, Customer Relationship Strategy, Strategy

Are there any good reasons for delaying a CX listening or improvement programme?

Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes. I often hear “l… Read more

December 1, 2020/by Peter Lavers

Tag Archive for: customer centricity