Is your company Customer Attuned?
Customer Management looks different for a lot of companies, for one company Customer Experience is the priority, for another it’s about Building Trust, or it could be refr… Read more
Tag Archive for: Publications
Panel Summary – The Impact of Hybrid Working on How we Build and Manage Customer Relationships
Panel Summary – The Impact of Hybrid Working on How we Build and Manage Customer Relationships
As many UK industries continue to manage the challenges of hosting in-person… Read more
Emerging from the Pandemic – Journal of Sales Transformation
Dr Mark Hollyoake gives an overview to ‘Selling in a Pandemic’ in the latest issue of the International Journal of Sales Transformation.
To read the full issue ̵… Read more
The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine
Welcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships
Hybrid working is something that a lot of people have alwa… Read more
The Trust Dividend – by Dr Mark Hollyoake – Press Feature
The Trust Dividend by Dr Mark Hollyoake, featured in The International Journal of Sales Transformation.
October 2021
To read the full article, click here
The strategic implicat… Read more
Making Customer Centricity a Reality – Panel Summary
Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more
Making Customer Centricity a Reality – June 2021 Newszine
Welcome to the latest issue of the Customer Attuned Newszine: Making Customer Centricity a Reality
Do you customers really benefit from your customer strategy?
Customer Centri… Read more
Developing People in a Digital World – Panel Discussion Summary
“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more
Developing People in a Digital World – Newszine February Issue
Welcome to the latest issue of the Customer Attuned Newszine: Developing People in a Digital World
Inside, Alan talks about the effects of online training on people but als… Read more
The Trust Factor – Making B2B Trust your Business DNA – Read the panel summary here
“There is no getting away from the fact that as we start to pick our way through the crisis towards recovery, trust is going to have a far more pivotal role in our customers and supplie… Read more
building a culture of customer centricity based on B2B Trust
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