Tag Archive for: B2B

Ellie Luk

Peter Lavers Voted as top CX Professional

/in /by
We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more
Joined Up voice of the customer
Peter Lavers

Joined up Voice of Customer and Staff Studies

/in /by
In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more
Dr Mark Hollyoake

Losing the opportunity to add value could also lose you trust and the business.

/in /by
  As an insurance broker, your role is to understand my insurance needs and find the best match to the market to meet those needs. Given there are so many direct providers, onli… Read more
customerattuned

9 Live Chat Benefits for B2B (Infographic)

/in /by
When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
Dr Mark Hollyoake

Mark Hollyoake gains his Doctorate on B2B Trust

/in /by
Huge congratulations to one of our directors, Mark Hollyoake, for successfully completing and passing his Doctorate, analysing and proving the constituents of B2B Trust. Is it… Read more
Peter Lavers

Trust is not a binary on/off switch

/in /by
Why building, protecting and recovering trust is a business imperative By Peter Lavers and Mark Hollyoake Trust is a hot topic! Here in the UK it was a major factor in our general ele… Read more
Paul Weston

Six barriers to meaningful Customer Value Analysis – and how to get over them

/in /by
There can be little doubt that understanding how ‘value’ is distributed across their customer base is important to virtually all commercial organisations. Reflecting the valu… Read more