customer experience Archives - Customer Attuned

The Customer Attuned “Infinity Loop” of Customer Centricity Explained

December 8, 2023/in B2B Trust, Customer Centricity, Customer Strategy, Organisational Performance /by Peter Lavers

Customer Strategy and Organisational Performance do not work in isolation. When they work together systemically with trust as their foundation, they create a cycle of increasi… Read more

Customer Centricity is More Important than Specialism

June 8, 2023/in Customer Centricity, Embedded Trust /by Peter Lavers

Customer Centricity is More Important than Specialism Have you ever been part of a conversation where the comment is made that “most companies are run by bean counters thes… Read more

Peter Lavers looks back at new product launches

April 26, 2023/in Customer Management, News /by Peter Lavers

Rolls-Royce Silver Seraph and Bentley Arnage launches 25 years on Many of you will know that our founding director Peter Lavers’ early career was with Rolls-Royce and Bent… Read more

Peter Lavers Features in SAS Step Programme

July 7, 2022/in News /by Peter Lavers

SAS, the leader in analytics and artificial intelligence, is providing a free re-skilling and employment initiative to help repair the economy, empower the country’s w… Read more

Adopting A Customer Centric Culture Demands One Thing

April 11, 2022/in Customer Centricity /by Paul Cranston

Adopting A Customer Centric Culture Demands One Thing Customer Attuned Associate Paul Cranston considers what it takes to successfully adopt a Customer Centric culture… Read more

Playbooks in customer experience management

March 28, 2022/in Business Capabilities /by Peter Lavers

In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more

Utilities need to improve the customer experience for B2B key accounts.

March 16, 2022/in Business Capabilities /by Dr Mark Hollyoake

“Utilities today are facing more existential threats than ever before. Third-party providers of clean energy now offer a credible alternative to the traditional power company… Read more

Truth Loyalty Webinar with Peter Lavers

July 7, 2021/in News /by Peter Lavers

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion co… Read more

Making Customer Centricity a Reality – Panel Summary

June 28, 2021/in Customer Centricity /by Ellie Luk

Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more

Top 25 CX Blogs

June 23, 2021/in Business Capabilities /by Ellie Luk

We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more

Tag Archive for: customer experience