Digital Strategy Archives - Customer Attuned

Digital Transformation in Healthcare – Live Discussion on July 26

July 8, 2021/in News /by Ellie Luk

Digital Transformation in Healthcare Can industry ever be trusted by the NHS to deliver digital transformation while truly addressing patient needs? Join us in the first… Read more

Not making your targets? Don’t despair!

May 11, 2020/in Sales and Account Management /by Peter Lavers

Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic. Some won’t make it. Falling sales and profits? Many are… Read more

How to deliver ‘human’ CX in a digital future

February 27, 2020/in Business Capabilities /by Peter Lavers

Peter Lavers, Director, Customer Attuned, latest blog is featured in MyCustomer.Com “How to deliver ‘human’ CX in a digital future” Re… Read more

9 Live Chat Benefits for B2B (Infographic)

February 24, 2020/in Customer Management /by customerattuned

When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more

Customer Experience: Digital or Human?

February 4, 2020/in Business Capabilities /by Peter Lavers

Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’. Reading the SAS / Futurum “Experience 2030” report about how “consumers don’t just use digi… Read more

The Future of AI and Your Working Life – Start Planning

April 4, 2019/in Business Capabilities /by Paul Laughlin

The future of AI and threat to our jobs is a popular topic for news recently. But here is a positively helpful book to help you respond. Unlike so much that is written on this topic, , T… Read more

Dimension Data revolutionises the Tour de France viewing experience

July 18, 2018/in News /by Peter Lavers

I was delighted to be invited by Dimension Data to a reception in London where they explained how their technology and real-time big data analytics are revolutionising the viewin… Read more

Peter Lavers recognised as top CX influencer

May 31, 2018/in News /by Peter Lavers

Our founding director and Head of Relationship Quality Peter Lavers has again been recognised as one of the world’s top influencers in Customer Experience (CX). Peter wil… Read more

Think 2018

February 27, 2018/in News /by Ellie Luk

We’re delighted to announce that Customer Attuned director Peter Lavers will be participating at IBM Watson’s showcase Think 2018 conference in Las Vegas in March… Read more

Seven ideal characteristics of a B2B influencer

February 22, 2018/in Customer Centricity /by Peter Lavers

Influencer Marketing is becoming increasingly recognised as an important component in the marketing mix*, particularly with the rise of digitally-enabled customer empowerm… Read more

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