Digital Transformation in Healthcare
Can industry ever be trusted by the NHS to deliver digital transformation while truly addressing patient needs?
Join us in the first… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Digital-Transformation-in-Healthcare-2.png4001280Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-07-08 16:25:502022-06-22 11:57:14Digital Transformation in Healthcare – Live Discussion on July 26
Most companies are facing their biggest challenges of peacetime history as we navigate through the Coronavirus pandemic.
Some won’t make it.
Falling sales and profits?
Many are… Read more
https://customerattuned.com/wp-content/uploads/2020/05/Sales_Profits.jpg6571300Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-05-11 06:30:022022-06-23 12:21:22Not making your targets? Don’t despair!
Peter Lavers, Director, Customer Attuned, latest blog is featured in MyCustomer.Com
“How to deliver ‘human’ CX in a digital future”
Re… Read more
https://customerattuned.com/wp-content/uploads/2020/02/Peter-Lavers.png315560Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-02-27 11:22:182022-06-23 10:19:37How to deliver ‘human’ CX in a digital future
When it comes to dealing with customer requests and complaints, speed is of the essence. Or, at the very least it should be. Research shows that the average time for customer servic… Read more
https://customerattuned.com/wp-content/uploads/2020/02/LiveChat.jpg192413customerattunedhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgcustomerattuned2020-02-24 17:53:532022-06-23 12:28:509 Live Chat Benefits for B2B (Infographic)
Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’.
Reading the SAS / Futurum “Experience 2030” report about how
“consumers don’t just use digi… Read more
https://customerattuned.com/wp-content/uploads/2020/02/SAS-Human.jpg408605Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-02-04 16:18:402022-06-23 10:20:44Customer Experience: Digital or Human?
The future of AI and threat to our jobs is a popular topic for news recently. But here is a positively helpful book to help you respond.
Unlike so much that is written on this topic, , T… Read more
https://customerattuned.com/wp-content/uploads/2019/04/robot-call-center-picture-id943557584.jpg386979Paul Laughlinhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Laughlin2019-04-04 11:31:072022-09-08 10:19:55The Future of AI and Your Working Life – Start Planning
I was delighted to be invited by Dimension Data to a reception in London where they explained how their technology and real-time big data analytics are revolutionising the viewin… Read more
https://customerattuned.com/wp-content/uploads/2018/07/DiUX87FXUAAEIyx.jpg6991200Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2018-07-18 10:34:012022-06-22 12:11:00Dimension Data revolutionises the Tour de France viewing experience
Our founding director and Head of Relationship Quality Peter Lavers has again been recognised as one of the world’s top influencers in Customer Experience (CX).
Peter wil… Read more
https://customerattuned.com/wp-content/uploads/2016/06/B2B-TheGreatDebate-15.jpg6671000Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2018-05-31 18:59:102022-06-22 12:11:00Peter Lavers recognised as top CX influencer
We’re delighted to announce that Customer Attuned director Peter Lavers will be participating at IBM Watson’s showcase Think 2018 conference in Las Vegas in March… Read more
Influencer Marketing is becoming increasingly recognised as an important component in the marketing mix*, particularly with the rise of digitally-enabled customer empowerm… Read more
https://customerattuned.com/wp-content/uploads/2018/02/influencer-mktg.png5311071Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2018-02-22 10:59:552022-09-08 10:28:23Seven ideal characteristics of a B2B influencer