“Utilities today are facing more existential threats than ever before. Third-party providers of clean energy now offer a credible alternative to the traditional power company… Read more
https://customerattuned.com/wp-content/uploads/2016/05/logo.png00Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2022-03-16 12:11:192022-03-16 12:16:33Utilities need to improve the customer experience for B2B key accounts.
In this episode, Dr Mark Hollyoake asks Dr Jeremy Noad, from The International Journal of Sales Transformation, what the role of sales looks like coming out of lockdown and as CEO&… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Dr-Marks-Virtual-Tea-Time-Chat-with-Dr-Jeremy-Noad.jpeg7201280Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2021-07-21 11:52:002021-07-21 11:52:00Dr Mark’s Virtual Tea Time Chat with Dr Jeremy Noad
We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
How do you identify Customer Centricity in the Foodservice Supply Chain?
When you go to a restaurant, café, bar or a pub you tend to expect that everything is available – we al… Read more
https://customerattuned.com/wp-content/uploads/2021/05/Customer-Centricity-in-the-Food-service.png12602240Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2021-05-14 09:48:552021-05-14 09:50:56How do you identify Customer Centricity in the Foodservice Supply Chain?
What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician!
Over the last few years and working with the team here at Customer Attuned with our clients, I hav… Read more
https://customerattuned.com/wp-content/uploads/2021/04/What-do-you-call-a-FMCG-consultant.png12602240Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2021-04-29 14:18:132021-04-29 15:11:13What do you call a FMCG Consultant? Trouble-shooter, Problem Solver and Magician!
Trust is a key dynamic in business to business (B2B) relationship success. It is often quoted and referenced, yet little understood.
It has taken me over five years of academic doc… Read more
https://customerattuned.com/wp-content/uploads/2020/07/TrustDNA-model_2020.jpg10061004Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2020-07-01 12:34:492022-02-10 13:09:21Unpacking the B2B Trust DNA™ Model
Huge congratulations to one of our directors, Mark Hollyoake, for successfully completing and passing his Doctorate, analysing and proving the constituents of B2B Trust.
Is it… Read more
Key Account Management (KAM) is one of the most enduring buzz-phrases in UK pharma. Such has been the fervour around the sector’s adoption of KAM that one could be forgiven for thin… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_304366739-2.jpg469704David Southernhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDavid Southern2019-06-10 12:24:162019-06-10 12:24:16Yes We KAM: How Pharma Can Learn from Best Practice in Other Sectors
Spirit Access, part of the Spirit Health Group, has launched a new Key Account Management (KAM) service that promises to equip Pharma with the skills and capabilities needed to he… Read more
https://customerattuned.com/wp-content/uploads/2019/05/shutterstock_572121190-2.jpg469703Gary Lunthttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngGary Lunt2019-05-13 11:13:032019-05-13 13:28:34Unlocking New NHS Commercial Pathways For Pharma Through Key Account Management: The KAM Way
Like our personal world, business to business can also be surrounded by fake news, false claims, unethical behaviours and self interest. Never has there bee… Read more
https://customerattuned.com/wp-content/uploads/2016/05/logo.png00Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2018-03-20 14:54:292018-03-20 14:54:29How to use Trust DNA™ for Business Development
