Our Customer Strategy services are based on expertise and experience across multiple industries. Read our Customer Strategy insights.
We were fortunate to share the company , thoughts, views and insights with a group of senior leaders across a number of varying sectors at a dinner in London on 20th February.
A numbe… Read more
Strategic Account Management Training – the importance of reflection
/in Sales and Account Management, Training and Development /by Alan ThompsonStrategic Account Management Training – The Importance of Reflection
In any of our training programmes, we always talk about the importance of reflection and ask t… Read more
The Customer Attuned “Infinity Loop” of Customer Centricity Explained
/in B2B Trust, Customer Centricity, Customer Strategy, Organisational Performance /by Peter LaversCustomer Strategy and Organisational Performance do not work in isolation. When they work together systemically with trust as their foundation, they create a cycle of increasi… Read more
Customer Centricity Corner with Peter Lavers – the difference between customer strategy and sales strategy in B2B
/in Customer Centricity, Customer Strategy, Insight Webcasts /by Peter LaversCustomer Centric Account Management Part 2
If you know us or have seen previous episodes of the Customer Centricity Corner will recognise that our purpose at Customer Attuned Ltd… Read more
Strategic Objectives – Be Careful What You Wish For!
/in Customer Management, Customer Strategy, Organisational Performance /by Peter LaversStrategic Objectives – Be Careful What You Wish For!
The Unintended Consequences of Un-Customer Centric Strategic Objectives
Many of you be aware of the Netflix fe… Read more
Customer Centricity Corner with Peter Lavers – Customer Focus in High Pressure Sales Environments
/in Customer Centricity, Customer Strategy, Insight Webcasts /by Peter LaversHow can we maintain customer focus in a highly competitive and quarterly-sales-driven industry sector?
In this edition of the Customer Centricity Corner we tackle a common tens… Read more
How often do you take stock of your business and its performance?
/in Organisational Performance, Sales and Account Management, Training and Development /by Alan ThompsonHow often do you take stock of your business and its performance?
I was prompted to write this after responding to a LinkedIn survey by my colleague David Brown, asking, R… Read more
Alan Thompson Joins Ecclesiastical Podcast to talk about Broker Differentiation
/in News, Sales and Account Management, Training and Development /by Alan ThompsonCustomer Attuned Director, Alan Thompson, was recently invited to take part in a podcast with Chris Withers, Broker Distribution Director at Ecclesiastical Insurance to discu… Read more
Peter Lavers looks back at new product launches
/in Customer Management, News /by Peter LaversRolls-Royce Silver Seraph and Bentley Arnage launches 25 years on
Many of you will know that our founding director Peter Lavers’ early career was with Rolls-Royce and Bent… Read more
How do companies measure investment in training?
/in Insight Webcasts, Sales and Account Management, Training and Development /by Alan ThompsonHow do companies measure investment in training?
In this episode, Sales and Capability Training Experts, Alan Thompson and David Brown, hold an interesting conversation on how… Read more