Customer Centricity Archives - Page 5 of 8

Six barriers to meaningful Customer Value Analysis – and how to get over them

December 17, 2019/in Customer Management /by Paul Weston

There can be little doubt that understanding how ‘value’ is distributed across their customer base is important to virtually all commercial organisations. Reflecting the valu… Read more

Panviva’s Top CX Influencers

November 20, 2019/in News /by Ellie Luk

International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more

Exceeders’ List of top 10 Customer Experience Influencers

October 23, 2019/in News /by Alan Thompson

Customer Attuned co-founder Peter Lavers has again been named as a top influencer in the realm of Customer Experience (CX). The list has been created by Exceeders – an IT community… Read more

Peter Lavers included in Top Customer Service Influencer List 2019

June 21, 2019/in News /by Peter Lavers

Customer Attuned Director Peter Lavers has again been named as one of the world’s top customer service influencers. He has been featured on Fit Small Business’s Top Customer Serv… Read more

Trusted Relationships = Consistently Good Service

June 6, 2019/in Embedded Trust /by John O'Connor

At Deep-Insight, I spend a lot of my time trying to help our clients figure out how to build strong trusted relationships with their B2B (Business-to-Business) customers. Trust i… Read more

Thoughts from Dimension Data’s CX Benchmarking Report Roundtable

February 19, 2019/in News /by Peter Lavers

This January, top industry leaders joined together to discuss Dimension Data’s recent 2019 Customer Experience Benchmarking Report. As a recognised CX influencer, I wa… Read more

3 Reasons Why Retail Needs AI to Stay Competitive and Joined-Up

January 31, 2019/in Business Capabilities /by Peter Lavers

How can AI help the retail sector as it goes through more upheaval in three key aspects of the way it goes to market and operates? The retail sector is under much scrutiny at the moment… Read more

3 vital B2B findings from Dimension Data’s 2019 CX Report

January 29, 2019/in Business Capabilities /by Peter Lavers

CX expert Peter Lavers deep-dives Dimension Data’s 2019 Global Customer Experience Benchmarking Report to explore three key subjects that are vital for every B2B compan… Read more

What Will Your Customer Relationship Quality Be In 2019?

January 11, 2019/in Customer Management /by Peter Lavers

Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year: The quality of your custom… Read more

Build a Better Customer Experience – Tips from CX Experts

January 10, 2019/in Business Capabilities /by Peter Lavers

Peter Lavers contributes to a new e-book from Panviva: Build a Better Customer Experience – Tips from 10 CX Industry Experts! 10 leading influencers and innovators in the… Read more

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