Delivering Customer Centric Strategy
Paul Cranston and Peter Lavers of Customer Attuned were privileged to run workshops on Customer Centric Strategy at a client’s 2024 global staff conference held in Barcelona, Spain.
The sessions developed our client’s Customer Segmentation, Customer Journeys, Customer Charter and Voice of the Customer / Staff programmes to ready them for launch this year, in support of their growth targets.
Underpinning all these elements of a Customer Centric Strategy is Dr Mark Hollyoake‘s work on B2B Trust, which has provided a model and practical approach to building and protecting Customer Trust in B2B relationships.
If you are interested, please get in touch via our contact form.
- Relationship Crises and Trust - October 2, 2024
- Relationship Transitions – Testing the Resilience of B2B Trust - September 18, 2024
- Contract Activation – Maker or Breaker of B2B Trust - August 21, 2024