Tag Archive for: Customer Relationship Strategy

Graphic stating the page title, Customer Strategy in the Membership Sector". It also shows stylised chess pieces mid-game.

Customer Strategy in the B2B Membership Sector

Membership organisations are an important part of the B2B commercial landscape, offering many kinds of benefits to members including enhanced networking opportunities, indu… Read more
Title graphic that reads "It takes two to tango: building trust-based B2B relationships". The image includes a photo of lower legs dancing a tango.

It Takes Two To Tango

It Takes Two to Tango: Building Trust-Based B2B Relationships   When it comes to building high-performing B2B relationships, trust is everything. Customer Attuned co-fo… Read more

Customer Centricity Corner with Peter Lavers – Partner Relationship Survey

Customer Centricity Corner with Peter Lavers – Partner Relationship Survey The subject of this discussion is our Partner Relationship Survey (or Partnership Survey), which is… Read more
Paul Cranston & Peter Lavers enjoy Tapas in Spain while talking Customer Segmentation, Customer Journeys and Customer Charters

Delivering Customer Centric Strategy

Paul Cranston and Peter Lavers of Customer Attuned were privileged to run workshops on Customer Centric Strategy at a client’s 2024 global staff conference held in Barcel… Read more

Customer Centricity Corner with Peter Lavers – Using Customer Segmentation Models

CUSTOMER CENTRICITY CORNER – Using Customer Segmentation Models   Customer Attuned director and CX Influencer, Peter Lavers, talks with Appreciate Group’… Read more
Playbook in Customer Experience

Playbooks in customer experience management

In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more

Six lenses of best practice for Customer Charter development

Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more
The Impact of Hybrid Working

The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine

Welcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships Hybrid working is something that a lot of people have alwa… Read more

Truth Loyalty Webinar with Peter Lavers

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion co… Read more

Top 25 CX Blogs

We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more