Tag Archive for: Customer Relationship Strategy
Membership organisations are an important part of the B2B commercial landscape, offering many kinds of benefits to members including enhanced networking opportunities, indu… Read more
It Takes Two To Tango
/in B2B Trust /by Alan ThompsonIt Takes Two to Tango: Building Trust-Based B2B Relationships
When it comes to building high-performing B2B relationships, trust is everything. Customer Attuned co-fo… Read more
Customer Centricity Corner with Peter Lavers – Partner Relationship Survey
/in Customer Centricity, Insight Webcasts /by Peter LaversCustomer Centricity Corner with Peter Lavers – Partner Relationship Survey
The subject of this discussion is our Partner Relationship Survey (or Partnership Survey), which is… Read more
Delivering Customer Centric Strategy
/in News /by Peter LaversPaul Cranston and Peter Lavers of Customer Attuned were privileged to run workshops on Customer Centric Strategy at a client’s 2024 global staff conference held in Barcel… Read more
Customer Centricity Corner with Peter Lavers – Using Customer Segmentation Models
/in Customer Centricity, Insight Webcasts /by Peter LaversCUSTOMER CENTRICITY CORNER – Using Customer Segmentation Models
Customer Attuned director and CX Influencer, Peter Lavers, talks with Appreciate Group’… Read more
Playbooks in customer experience management
/in Business Capabilities /by Peter LaversIn my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more
Six lenses of best practice for Customer Charter development
/in Customer Management /by Peter LaversCustomer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by.
In hund… Read more
The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine
/in Publications /by Ellie LukWelcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships
Hybrid working is something that a lot of people have alwa… Read more
Truth Loyalty Webinar with Peter Lavers
/in News /by Peter LaversPeter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth.
It was a wide-ranging discussion co… Read more
Top 25 CX Blogs
/in Business Capabilities /by Ellie LukWe are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more