Customer Relationship Strategy Archives

Customer Centricity Corner with Peter Lavers – Partner Relationship Survey

June 26, 2024/in Customer Centricity, Insight Webcasts /by Peter Lavers

Customer Centricity Corner with Peter Lavers – Partner Relationship Survey The subject of this discussion is our Partner Relationship Survey (or Partnership Survey), which is… Read more

Paul Cranston & Peter Lavers enjoy Tapas in Spain while talking Customer Segmentation, Customer Journeys and Customer Charters

Delivering Customer Centric Strategy

January 12, 2024/in News /by Peter Lavers

Paul Cranston and Peter Lavers of Customer Attuned were privileged to run workshops on Customer Centric Strategy at a client’s 2024 global staff conference held in Barcel… Read more

Customer Centricity Corner with Peter Lavers – Using Customer Segmentation Models

January 10, 2023/in Customer Centricity, Insight Webcasts /by Peter Lavers

CUSTOMER CENTRICITY CORNER – Using Customer Segmentation Models Customer Attuned director and CX Influencer, Peter Lavers, talks with Appreciate Group’… Read more

Playbooks in customer experience management

March 28, 2022/in Business Capabilities /by Peter Lavers

In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more

Six lenses of best practice for Customer Charter development

February 10, 2022/in Customer Management /by Peter Lavers

Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more

The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine

November 22, 2021/in Publications /by Ellie Luk

Welcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships Hybrid working is something that a lot of people have alwa… Read more

Truth Loyalty Webinar with Peter Lavers

July 7, 2021/in News /by Peter Lavers

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion co… Read more

Top 25 CX Blogs

June 23, 2021/in Business Capabilities /by Ellie Luk

We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more

Onalytica Interview with Peter Lavers

June 15, 2021/in News /by Peter Lavers

I was delighted to be interviewed by Onalytica recently – the World’s largest B2B influencer marketplace. In the interview I’m asked about how I became rec… Read more

Awards Magazine recognises Peter Lavers as Top Influencer

June 6, 2021/in News /by Ellie Luk

We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by T… Read more

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