Tag Archive for: Customer Relationship Strategy

Peter Lavers

Onalytica Interview with Peter Lavers

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I was delighted to be interviewed by Onalytica recently – the World’s largest B2B influencer marketplace. In the interview I’m asked about how I became rec… Read more
Ellie Luk

Awards Magazine recognises Peter Lavers as Top Influencer

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We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by T… Read more
Customer Centricity Speakers
Ellie Luk

Meet the speakers joining the panel discussion: Making Customer Centricity a Reality

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Customer Centricity is a term that has been around for many years, but what does it really mean in a B2B environment? Join our panellists from very different sectors plus our own res… Read more
Ellie Luk

Truth Loyalty Webinar

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Customer Attuned Director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 30 June, 2pm BST. You are invited to join Truth’s CEO Amanda Crom… Read more
Peter Lavers

Why treating customers fairly should be a top priority

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As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more
Peter Lavers

Are there any good reasons for delaying a CX listening or improvement programme?

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Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes. I often hear “l… Read more
Peter Lavers

Consumer Loyalty 2030

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Drivers of loyalty are also drivers of profitable business I’ve recently been reading the SAS / Futurum “Experience 2030” report, and its question regarding what will drive cust… Read more