Tag Archive for: Customer Relationship Strategy

Alan Thompson

Providing Leadership Through Change & Uncertainty – 28th March, Edinburgh

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Join the Customer Attuned team for our Providing Leadership Through Change & Uncertainty event, featuring real case studies, success stories and ideas from top industry le… Read more
Peter Lavers

3 vital B2B findings from Dimension Data’s 2019 CX Report

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CX expert Peter Lavers deep-dives Dimension Data’s 2019 Global Customer Experience Benchmarking Report to explore three key subjects that are vital for every B2B compan… Read more
Dr Mark Hollyoake

2019 – The Growth of Trust as a Core B2B Relationship Driver

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“Leadership trust is driven by positive intentions translated and communicated effectively to the people that turn them into reality. The effect and experience is of mutual va… Read more
Dr Mark Hollyoake

From Detailing to Value-Based Outcomes…The New World of Primary Healthcare.

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Have you noticed how the future seems to have already arrived in primary healthcare? As suppliers into primary healthcare, two key areas are emerging: Economic-focused decisio… Read more
Peter Lavers

What Will Your Customer Relationship Quality Be In 2019?

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Amongst all the predictions and forecasts that you’ll read as we enter 2019, here’s one that I’m 100% certain will be spot-on for B2B companies this year: The quality of your custom… Read more
Dr Mark Hollyoake

Managing Distributors as Partners

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Our new book is out! It’s only taken three years to write….. MANAGING AND DEVELOPING YOUR DISTRIBUTOR RELATIONSHIP Are you considering using distributors, or unsu… Read more
Peter Lavers

Insight-Driven Marketing – The Intention/Reality Gap

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Those who know me will confirm that I am an “accidental influencer”. I’m just somebody who’s passionate about customer experience and business value who started sharing what I wa… Read more
Peter Lavers

Peter Lavers recognised as top CX influencer

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Our founding director and Head of Relationship Quality Peter Lavers has again been recognised as one of the world’s top influencers in Customer Experience (CX). Peter wil… Read more
Peter Lavers

Dimension Data 2018 Global Customer Experience Benchmark Survey

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Customer Attuned Director and Head of Relationship Quality, Peter Lavers, has been commissioned by Dimension Data to contribute to its 2018 Global Customer Experience Benchma… Read more
Peter Lavers

Think 2018

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We’re delighted to announce that Customer Attuned director Peter Lavers will be participating at IBM Watson’s showcase Think 2018 conference in Las Vegas in March… Read more