B2B Trust Archives - Page 3 of 14

Six lenses of best practice for Customer Charter development

February 10, 2022/in Customer Management /by Peter Lavers

Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more

Emerging from the Pandemic – Journal of Sales Transformation

December 1, 2021/in Sales and Account Management /by Ellie Luk

Dr Mark Hollyoake gives an overview to ‘Selling in a Pandemic’ in the latest issue of the International Journal of Sales Transformation. To read the full issue ̵… Read more

The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine

November 22, 2021/in Publications /by Ellie Luk

Welcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships Hybrid working is something that a lot of people have alwa… Read more

The International Journal of Sales Transformation

The Trust Dividend – by Dr Mark Hollyoake – Press Feature

October 7, 2021/in Embedded Trust /by Ellie Luk

The Trust Dividend by Dr Mark Hollyoake, featured in The International Journal of Sales Transformation. October 2021 To read the full article, click here The strategic implicat… Read more

Managing your Teams Resilience For Leaders

October 5, 2021/in Insight Webcasts /by Ellie Luk

Managing the resilience of your teams is still a key item on the agenda for the new hybrid style of working, as teams start to come back to the office. Last year, as we all went into lock… Read more

Dr Mark’s Virtual Tea Time Chat with Dr Jeremy Noad

July 21, 2021/in Insight Webcasts /by Ellie Luk

In this episode, Dr Mark Hollyoake asks Dr Jeremy Noad, from The International Journal of Sales Transformation, what the role of sales looks like coming out of lockdown and as CEO&… Read more

Building ‘Business-to- Business’ Trust At Operations Level. Part 3

July 16, 2021/in Embedded Trust /by Dr Mark Hollyoake

Building ‘Business-to- Business’ Trust At Operations Level Let’s take a look at trust development and how to “make it happen” and turn leadership intention… Read more

Digital Transformation in Healthcare – Live Discussion on July 26

July 8, 2021/in News /by Ellie Luk

Digital Transformation in Healthcare Can industry ever be trusted by the NHS to deliver digital transformation while truly addressing patient needs? Join us in the first… Read more

Making Customer Centricity a Reality – Panel Summary

June 28, 2021/in Customer Centricity /by Ellie Luk

Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more

Top 25 CX Blogs

June 23, 2021/in Business Capabilities /by Ellie Luk

We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more

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