B2B Trust is more than a gimmick, read our actionable insights

Tag Archive for: B2B Trust

Peter Lavers

Why treating customers fairly should be a top priority

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As an independent customer experience expert on the SAS Collaborators Programme, I’m delighted to have my new blog “Why treating customers fairly should be a top pr… Read more
Ellie Luk

Peter Lavers Voted as top CX Professional

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We’re happy to report that our founding director Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Profes… Read more
Joined Up voice of the customer
Peter Lavers

Joined up Voice of Customer and Staff Studies

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In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more
The Trust Factor - Making B2B Trust your business DNA - Panel SummaryCustomer Attuned
Ellie Luk

The Trust Factor – Making B2B Trust your business DNA – Read the panel summary

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B2B trust can be defined as; “The willingness to be vulnerable to another party and the decision to engage in actions based upon an interpretation of their ability, credibility an… Read more
The Trust Factor
Ellie Luk

Customer Attuned Newszine October Issue – B2B Trust explained

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Trust is such a heavy word. It carries huge responsibility. We use it in so many situations and yet, we often test the boundaries, stretching it to see how much wriggle room we have, b… Read more
The Trust Factor - making B2B Trust Your Business DNA
Ellie Luk

The Trust Factor – Speaker Spotlight

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Register here… Read more
Dr Mark Hollyoake

Losing the opportunity to add value could also lose you trust and the business.

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  As an insurance broker, your role is to understand my insurance needs and find the best match to the market to meet those needs. Given there are so many direct providers, onli… Read more