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https://customerattuned.com/wp-content/uploads/2021/01/Digital-World-Blog-banner-New.png6281200Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-01-26 11:12:442022-06-23 11:19:08Meet the speakers joining us on the panel: Developing People in a Digital World
Many global markets are still facing lockdown restrictions, so how do companies handle the challenge of developing people in a digital world?
Designing and delivering effectiv… Read more
https://customerattuned.com/wp-content/uploads/2021/01/Digital-World-Blog-banner-New.png6281200Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-01-14 10:09:472022-06-23 11:19:08Developing People in a Digital World – Online Panel Discussion – 11 Feb 2021
One thing that we haven’t been short of in social media this year, has been articles and advice aplenty on how to deal with the challenges posed by Covid19, but what about articles on… Read more
https://customerattuned.com/wp-content/uploads/2020/12/working-from-home.jpg7751240Alan Thompsonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgAlan Thompson2020-12-08 17:38:562022-06-23 12:16:45Supporting clients as they manage their new homeworkers
Timing always seems to be an issue with new voice of the customer (VoC) surveys, capability building, and customer experience (CX) improvement programmes.
I often hear “l… Read more
https://customerattuned.com/wp-content/uploads/2020/12/Delay.jpg9551131Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-12-01 12:10:282023-06-21 09:09:02Are there any good reasons for delaying a CX listening or improvement programme?
In my many years as a practitioner and consultant in the field of Customer Management I’ve often wondered why business treats its Voice of Customer (VoC) and Voice of Employee (VoE… Read more
https://customerattuned.com/wp-content/uploads/2019/06/shutterstock_1067105606-2.jpg470704Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2020-11-18 14:56:362022-06-23 10:22:02Joined up Voice of Customer and Staff Studies
B2B trust can be defined as; “The willingness to be vulnerable to another party and the decision to engage in actions based upon an interpretation of their ability, credibility an… Read more
https://customerattuned.com/wp-content/uploads/2020/11/Panel-Summary-Blog-image-2.png350600Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2020-11-10 09:59:162022-06-22 12:47:28The Trust Factor – Making B2B Trust your business DNA – Read the panel summary
Trust is such a heavy word. It carries huge responsibility.
We use it in so many situations and yet, we often test the boundaries, stretching it to see how much wriggle room we have, b… Read more
When considering risk, the rhetoric is often around prevention. How could we have prevented the financial collapse of 2008? Or the widespread disruption caused by COVID-19? Nat… Read more
https://customerattuned.com/wp-content/uploads/2020/09/Hidden-Insights-Risk-assessment-for-competitive-advantage.jpg396630Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2020-09-29 10:35:452023-06-21 09:09:41Risk to reward: Risk assessment for competitive advantage
Our latest topic to our series of events: Providing Leadership In the New Normal, brings to you a new discussion in October:
Wednesday 21st October 202010:30 – 11:30 BSTon Z… Read more
https://customerattuned.com/wp-content/uploads/2020/08/Trust-Factor-blog-flyer.png12602240Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2020-08-24 11:13:472022-06-22 12:47:29The Trust Factor – Making B2B Trust your business DNA – Register Today