Customer Experience Improvement Archives - Page 6 of 8

Two of the Most Common Mistakes Companies Make in Customer Experience

July 4, 2017/in Business Capabilities /by Alan Thompson

CXM the Customer Experience Magazine has recently published an article by one of our Customer Attuned Directors, Peter Lavers. In the article, Peter shares his experience from o… Read more

Customer Attuned Director recognised as one of 20 leading CRM experts

June 15, 2017/in News /by Alan Thompson

Customer Attuned were very pleased to see that one of their founding Directors, Peter Lavers, was included on the list of one of the top 20 global CRM experts to follow on Twitter rec… Read more

How many times have you heard someone say – “here is your $64,000 question?” And how many times have you failed to have the right answer?

June 12, 2017/in Sales and Account Management /by Gary Lunt

If it was easy, the original TV series would never have existed; so, we all know it is difficult to find the answers to some really challenging questions, such as “where will I get my n… Read more

Tag Archive for: Customer Experience Improvement

Two of the Most Common Mistakes Companies Make in Customer Experience

Customer Attuned Director recognised as one of 20 leading CRM experts

How many times have you heard someone say – “here is your $64,000 question?” And how many times have you failed to have the right answer?

CA Director, Peter Lavers in Las Vegas at the IBM Amplify 2017 conference in his role as a Watson Commerce Futurist

Top 5 Obstacles to B2B Customer Centricity # 2 Multi-channel Journey

Are your key customers Ambassadors or Opponents?

What is the quality of your customer relationships?

Tesco Determines to Rebuild Supplier Trust

The Value of Trust