training and development Archives

The Customer Attuned “Infinity Loop” of Customer Centricity Explained

December 8, 2023/in B2B Trust, Customer Centricity, Customer Strategy, Organisational Performance /by Peter Lavers

Customer Strategy and Organisational Performance do not work in isolation. When they work together systemically with trust as their foundation, they create a cycle of increasi… Read more

Building a High Performing Account Management Team

November 28, 2023/in News, Training and Development /by Alan Thompson

Another successful development programme for a key client Over the past several months, a number of the Customer Attuned team, David Brown, Dr Mark Hollyoake and Alan Thompson ha… Read more

From good to great: how coaching improves sales and new business development

July 24, 2023/in Organisational Performance, Training and Development /by David Brown

From good to great: how coaching improves sales and new business development Your business might already be achieving good sales results – but coaching can be a powerful to… Read more

When coaching can enhance sales training and development

July 17, 2023/in Organisational Performance, Training and Development /by David Brown

When coaching can enhance sales training and development Have you ever run a training programme in your business, then watched as some or most of the learning – and the impor… Read more

How coaching can support B2B relationship management

July 10, 2023/in Organisational Performance, Training and Development /by David Brown

How coaching can support B2B relationship management Executive coaching has become an increasingly popular tool for businesses looking to improve their B2B relationsh… Read more

What is the role of a leader in learning and development?

June 2, 2023/in Insight Webcasts, Training and Development /by Alan Thompson

What is the role of a leader in learning and development? Training expert Alan Thompson at Customer Attuned, invited Stewart Waddy, Head of Strategic Intermediary Relationship… Read more

How often do you take stock of your business and its performance?

May 3, 2023/in Organisational Performance, Sales and Account Management, Training and Development /by Alan Thompson

How often do you take stock of your business and its performance? I was prompted to write this after responding to a LinkedIn survey by my colleague David Brown, asking, R… Read more

Training & Development – providing staff a reason to stay

October 27, 2022/in Training and Development /by Alan Thompson

Training & Development – providing staff a reason to stay Alan Thompson discusses talent shortages across sectors, and why companies find it difficult in keeping talented p… Read more

No going back to the old way of managing customers and partners

March 25, 2022/in Customer Management /by Alan Thompson

No going back to the old way of managing customers and partners Let’s face it, there is no going back to the old way we are used to in how we manage our customers and partners – the… Read more

Developing People in a Digital World – Panel Discussion Summary

March 2, 2021/in Training and Development /by Ellie Luk

“There is no doubt that the future of people development strategies will be impacted by the forced changes companies have had to adopt to retain a focus on capability development o… Read more

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