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Top 9 Customer Experience Influencers

We’re delighted to report that one of our founding directors Peter Lavers has again been featured by Capterra as one of the top influencers in the world in the field of Customer Experience.

Peter is the only Brit on the list and is delighted to be included. He didn’t set out to be an ‘influencer’ or ‘guru’ on the subjects of customer experience, CRM, CVM, and increasingly the applications of Artificial Intelligence in marketing. It’s just that he’s passionate about customer centricity and wants to share widely what he’s continually learning as he consults with blue chip clients around the world.

The Capterra blog is entitled “9 Customer Experience Influencers to Start Following Now“, and we would wholeheartedly endorse following the other eight!

You can read it by clicking here.

Influencer Marketing is increasingly becoming an important aspect of the marketing mix in B2B. Please get in touch with us if you would like to discuss with Peter if you think he could assist your company with independent and impartial viewpoints that help you tell your story.

Ellie Luk

Ellie’s career began in retail marketing for luxury and main stream brands over 20 years ago in London and in Hong Kong, where she was responsible for creating e-commerce platforms, initiating marketing strategies, developing B2B collaborations and partners and orchestrating customer events and conferences.

A keen project manager, Ellie is firm but patient in controlling and executing marketing communications, building B2B alliances, managing and developing the series of C-Level conferences “The Great Debate” for our B2B clients, enhancing customer relationship management and developing multi-channel customer strategies.

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