Customer Centricity is More Important than Specialism
Have you ever been part of a conversation where the comment is made that “most companies are run by bean counters thes… Read more
https://customerattuned.com/wp-content/uploads/2023/06/customer-centricty-blog-header.png12602240Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2023-06-08 11:45:272023-06-21 09:05:20Customer Centricity is More Important than Specialism
Rolls-Royce Silver Seraph and Bentley Arnage launches 25 years on
Many of you will know that our founding director Peter Lavers’ early career was with Rolls-Royce and Bent… Read more
https://customerattuned.com/wp-content/uploads/2023/04/Launch-montage.jpg8272054Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2023-04-26 12:47:042023-06-21 09:18:48Peter Lavers looks back at new product launches
SAS, the leader in analytics and artificial intelligence, is providing a free re-skilling and employment initiative to help repair the economy, empower the country’s w… Read more
https://customerattuned.com/wp-content/uploads/2022/07/peter-lavers-sas-step-programme.png448654Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2022-07-07 14:46:152023-06-21 09:21:34Peter Lavers Features in SAS Step Programme
Adopting A Customer Centric Culture Demands One Thing
Customer Attuned Associate Paul Cranston considers what it takes to successfully adopt a Customer Centric culture… Read more
https://customerattuned.com/wp-content/uploads/2022/04/2021-Projects-Infograhic.png10801920Paul Cranstonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Cranston2022-04-11 17:00:432022-06-22 12:44:53Adopting A Customer Centric Culture Demands One Thing
In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more
https://customerattuned.com/wp-content/uploads/2022/03/Playbook-in-CX.png12602240Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2022-03-28 21:04:372022-06-23 10:19:37Playbooks in customer experience management
“Utilities today are facing more existential threats than ever before. Third-party providers of clean energy now offer a credible alternative to the traditional power company… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2022-03-16 12:11:192022-06-23 10:19:37Utilities need to improve the customer experience for B2B key accounts.
Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth.
It was a wide-ranging discussion co… Read more
https://customerattuned.com/wp-content/uploads/2021/07/TruthLoyaltyWebinar.jpg5271113Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-07-07 17:24:052022-06-22 11:57:14Truth Loyalty Webinar with Peter Lavers
Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more
We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
I was delighted to be interviewed by Onalytica recently – the World’s largest B2B influencer marketplace.
In the interview I’m asked about how I became rec… Read more
https://customerattuned.com/wp-content/uploads/2021/07/OnalyticaInterview.jpg260503Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-06-15 12:16:012023-06-21 09:07:54Onalytica Interview with Peter Lavers