SAS, the leader in analytics and artificial intelligence, is providing a free re-skilling and employment initiative to help repair the economy, empower the country’s w… Read more
https://customerattuned.com/wp-content/uploads/2022/07/peter-lavers-sas-step-programme.png448654Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2022-07-07 14:46:152022-09-05 12:55:21Peter Lavers Features in SAS Step Programme
Adopting A Customer Centric Culture Demands One Thing
Customer Attuned Associate Paul Cranston considers what it takes to successfully adopt a Customer Centric culture… Read more
https://customerattuned.com/wp-content/uploads/2022/04/2021-Projects-Infograhic.png10801920Paul Cranstonhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPaul Cranston2022-04-11 17:00:432022-06-22 12:44:53Adopting A Customer Centric Culture Demands One Thing
In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more
https://customerattuned.com/wp-content/uploads/2022/03/Playbook-in-CX.png12602240Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2022-03-28 21:04:372022-06-23 10:19:37Playbooks in customer experience management
“Utilities today are facing more existential threats than ever before. Third-party providers of clean energy now offer a credible alternative to the traditional power company… Read more
http://customerattuned.com/wp-content/uploads/2022/08/logo-1.svg00Dr Mark Hollyoakehttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgDr Mark Hollyoake2022-03-16 12:11:192022-06-23 10:19:37Utilities need to improve the customer experience for B2B key accounts.
Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth.
It was a wide-ranging discussion co… Read more
https://customerattuned.com/wp-content/uploads/2021/07/TruthLoyaltyWebinar.jpg5271113Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-07-07 17:24:052022-06-22 11:57:14Truth Loyalty Webinar with Peter Lavers
Customer centricity is a term that has been around for a number of years, but what does it mean in a business-to-business environment and how do we turn the words into a change in the w… Read more
We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
I was delighted to be interviewed by Onalytica recently – the World’s largest B2B influencer marketplace.
In the interview I’m asked about how I became rec… Read more
https://customerattuned.com/wp-content/uploads/2021/07/OnalyticaInterview.jpg260503Peter Lavershttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgPeter Lavers2021-06-15 12:16:012022-06-22 11:59:25Onalytica Interview with Peter Lavers
Welcome to the latest issue of the Customer Attuned Newszine: Making Customer Centricity a Reality
Do you customers really benefit from your customer strategy?
Customer Centri… Read more
https://customerattuned.com/wp-content/uploads/2021/06/June-Newszine-Making-Customer-Centricity-a-Reality-Cover.png20001414Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-06-07 10:51:302022-06-23 11:16:59Making Customer Centricity a Reality – June 2021 Newszine
We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by T… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Top50Awards.jpg360734Ellie Lukhttp://customerattuned.com/wp-content/uploads/2022/08/logo-1.svgEllie Luk2021-06-06 11:45:172022-06-22 11:59:25Awards Magazine recognises Peter Lavers as Top Influencer