A Business to Business Model of Trust
In this whitepaper, Dr Mark Hollyoake together with Dr Melanie Ashleigh and Professor Malcolm Higgs, review and examine inter-organisation, inter-team and interpersonal mul… Read more
Customer Centricity Corner with Peter Lavers – Listening to Customers
The difference between “doing surveys” and really listening to customers!
In this edition of the Customer Centricity Corner Rachel Waterfield, Customer Insight Manager at voe… Read more
Dr Mark Hollyoake joins Ecclesiastical podcast to talk about why building trust in business is extremely powerful?
Why is building trust in business extremely powerful?
Most business-to-business (B2B) relationships are purely transactional, however, willingness to be vulnerable with ot… Read more
Customer Centricity is More Important than Specialism
Customer Centricity is More Important than Specialism
Have you ever been part of a conversation where the comment is made that “most companies are run by bean counters thes… Read more
Strategic Objectives – Be Careful What You Wish For!
Strategic Objectives – Be Careful What You Wish For!
The Unintended Consequences of Un-Customer Centric Strategic Objectives
Many of you be aware of the Netflix fe… Read more
What is the role of a leader in learning and development?
What is the role of a leader in learning and development?
Training expert Alan Thompson at Customer Attuned, invited Stewart Waddy, Head of Strategic Intermediary Relationship… Read more
building a culture of customer centricity based on B2B Trust
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