A Business to Business Model of Trust
In this whitepaper, Dr Mark Hollyoake together with Dr Melanie Ashleigh and Professor Malcolm Higgs, review and examine inter-organisation, inter-team and interpersonal mul… Read more
Customer Centricity Corner with Peter Lavers – Listening to Customers
The difference between “doing surveys” and really listening to customers!
In this edition of the Customer Centricity Corner Rachel Waterfield, Customer Insight Manager at voe… Read more
Dr Mark Hollyoake joins Ecclesiastical podcast to talk about why building trust in business is extremely powerful?
Why is building trust in business extremely powerful?
Most business-to-business (B2B) relationships are purely transactional, however, willingness to be vulnerable with ot… Read more
Customer Centricity is More Important than Specialism
Customer Centricity is More Important than Specialism
Have you ever been part of a conversation where the comment is made that “most companies are run by bean counters thes… Read more
Strategic Objectives – Be Careful What You Wish For!
Strategic Objectives – Be Careful What You Wish For!
The Unintended Consequences of Un-Customer Centric Strategic Objectives
Many of you be aware of the Netflix fe… Read more
What is the role of a leader in learning and development?
What is the role of a leader in learning and development?
Training expert Alan Thompson at Customer Attuned, invited Stewart Waddy, Head of Strategic Intermediary Relationship… Read more
Customer Centricity Corner with Peter Lavers – Customer Focus in High Pressure Sales Environments
How can we maintain customer focus in a highly competitive and quarterly-sales-driven industry sector?
In this edition of the Customer Centricity Corner we tackle a common tens… Read more
How often do you take stock of your business and its performance?
How often do you take stock of your business and its performance?
I was prompted to write this after responding to a LinkedIn survey by my colleague David Brown, asking, R… Read more
Alan Thompson Joins Ecclesiastical Podcast to talk about Broker Differentiation
Customer Attuned Director, Alan Thompson, was recently invited to take part in a podcast with Chris Withers, Broker Distribution Director at Ecclesiastical Insurance to discu… Read more
Peter Lavers looks back at new product launches
Rolls-Royce Silver Seraph and Bentley Arnage launches 25 years on
Many of you will know that our founding director Peter Lavers’ early career was with Rolls-Royce and Bent… Read more
building a culture of customer centricity based on B2B Trust
Let‘s chat!
