Customer Centricity Archives - Page 2 of 8

Customer Centricity Corner with Peter Lavers – What is Customer Centric Account Management?

February 6, 2023/in Customer Centricity, Insight Webcasts, Sales and Account Management /by Peter Lavers

What is Customer Centric Account Management? The subject today is “Customer Centric Account Management”, and I’m delighted to introduce two guests, Mike Pepe and Ed Rottmann. E… Read more

Customer Centricity Corner with Peter Lavers – What Loyalty Means in Business to Business

January 23, 2023/in Customer Centricity, Insight Webcasts /by Peter Lavers

What Loyalty means in Business to Business Everyone who’s passionate about customer centricity would agree that loyalty is a good thing. But when your customers are businesses r… Read more

Customer Centricity Corner with Peter Lavers – Using Customer Segmentation Models

January 10, 2023/in Customer Centricity, Insight Webcasts /by Peter Lavers

CUSTOMER CENTRICITY CORNER – Using Customer Segmentation Models Customer Attuned director and CX Influencer, Peter Lavers, talks with Appreciate Group’… Read more

Why is Sales Capability Important?

July 12, 2022/in Insight Webcasts, Sales and Account Management /by Ellie Luk

Why is Sales Capability important in your company? Experts in people development, Alan Thompson and David Brown, discuss what it means to have a sales capability in your company.… Read more

Peter Lavers Features in SAS Step Programme

July 7, 2022/in News /by Peter Lavers

SAS, the leader in analytics and artificial intelligence, is providing a free re-skilling and employment initiative to help repair the economy, empower the country’s w… Read more

Adopting A Customer Centric Culture Demands One Thing

April 11, 2022/in Customer Centricity /by Paul Cranston

Adopting A Customer Centric Culture Demands One Thing Customer Attuned Associate Paul Cranston considers what it takes to successfully adopt a Customer Centric culture… Read more

Playbooks in customer experience management

March 28, 2022/in Business Capabilities /by Peter Lavers

In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more

Six lenses of best practice for Customer Charter development

February 10, 2022/in Customer Management /by Peter Lavers

Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by. In hund… Read more

The International Journal of Sales Transformation

The Trust Dividend – by Dr Mark Hollyoake – Press Feature

October 7, 2021/in Embedded Trust /by Ellie Luk

The Trust Dividend by Dr Mark Hollyoake, featured in The International Journal of Sales Transformation. October 2021 To read the full article, click here The strategic implicat… Read more

Truth Loyalty Webinar with Peter Lavers

July 7, 2021/in News /by Peter Lavers

Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion co… Read more

Tag Archive for: Customer Centricity