Tag Archive for: Customer Management

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Playbooks in customer experience management

In my role as a consultant and adviser to companies across sectors, I am increasingly coming across and hearing about the utilisation of playbooks in customer experience managem… Read more

Dr Mark’s Virtual Tea Time Chat with Mike Chatters, Lactalis

Welcome to the latest episode of Dr Marks’ Virtual Tea-time chats, where Mark talks to Group MD, Mike Chatters of Lactalis. In this virtual tea-time chat, the two discuss what chan… Read more