A Business to Business Model of Trust

In this whitepaper, Dr Mark Hollyoake together with Dr Melanie Ashleigh and Professor Malcolm Higgs, review and examine inter-organisation, inter-team and interpersonal mul… Read more

Customer Centricity Corner with Peter Lavers – Listening to Customers

The difference between “doing surveys” and really listening to customers! In this edition of the Customer Centricity Corner Rachel Waterfield, Customer Insight Manager at voe… Read more

Dr Mark Hollyoake joins Ecclesiastical podcast to talk about why building trust in business is extremely powerful?

Why is building trust in business extremely powerful? Most business-to-business (B2B) relationships are purely transactional, however, willingness to be vulnerable with ot… Read more

Customer Centricity is More Important than Specialism

Customer Centricity is More Important than Specialism   Have you ever been part of a conversation where the comment is made that “most companies are run by bean counters thes… Read more

Strategic Objectives – Be Careful What You Wish For!

Strategic Objectives – Be Careful What You Wish For! The Unintended Consequences of Un-Customer Centric Strategic Objectives   Many of you be aware of the Netflix fe… Read more

What is the role of a leader in learning and development?

What is the role of a leader in learning and development? Training expert Alan Thompson at Customer Attuned, invited Stewart Waddy, Head of Strategic Intermediary Relationship… Read more

Customer Centricity Corner with Peter Lavers – Customer Focus in High Pressure Sales Environments

How can we maintain customer focus in a highly competitive and quarterly-sales-driven industry sector? In this edition of the Customer Centricity Corner we tackle a common tens… Read more

Peter Lavers looks back at new product launches

Rolls-Royce Silver Seraph and Bentley Arnage launches 25 years on Many of you will know that our founding director Peter Lavers’ early career was with Rolls-Royce and Bent… Read more