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Customer Attuned spotlights Employee Relationship Quality (ERQ)

Customer Attuned have been managing Customer Relationship Quality (CRQTM) programmes with our UK clients for a number of years. But did you know that we also offer an Employee ver… Read more
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Trust in Me ~ now three years in

Mark Hollyoake shares insights from his doctorate on trust within B2B What do we really know about trust? It may be the subject of numerous books and conference papers, bandied abo… Read more

Customer Attuned Director speaks at Napier University

A guest lecture in Strategic CRM was delivered by CA Director, Mark Hollyoake, to an audience of MSC students at Napier University in Edinburgh. During his three hour session Mark… Read more
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New Infographic: Challenges facing the Auto Industry

The automotive sector is facing massive changes in the next 10 years. How will this affect your customer management? Download the infographic in pdf  … Read more
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The Customer Attuned GDPR Readiness Assessment

New European data protection regulations (GDPR) take effect in 2018. Whilst compelling most data driven organisations to tighten up their processes and activities, used corre… Read more

LOOKING INTO 2017 – Highly Capable Staff

As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead. In 2017 as in previous years, the availability of highly capable staff is k… Read more

LOOKING INTO 2017 – Consistency

As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead. My top tip for 2017 is simple – Keep Calm! and be Consistent 2016 introduc… Read more

LOOKING INTO 2017 – Authenticity

As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead. Authenticity will be the key work in creativity for 2017, as the unsettled… Read more

LOOKING INTO 2017 – Embracing Technology

As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead. The focus going into 2017 for business to business will be on the developme… Read more

LOOKING INTO 2017 – What is considered “scarce”?

As we look forward into 2017 we ask our Directors and selection of associates to comment on the year ahead. 2016 has taught us that the world keeps changing – and not in ways we expec… Read more