Why is Trust key in Financial Services?
The financial services sector shows no signs of slowing down, a lack of challengers, disruptors or a change in its highly competitiv… Read more
https://customerattuned.com/wp-content/uploads/2022/03/Why-is-Trust-key-in-financial-services.png12602240Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2022-03-03 12:15:012022-03-03 12:16:02Why is Trust key in Financial Services?
Customer charters can play a key role in manifesting your wider brand promise into concrete standards and commitments that you are happy for your customers to judge you by.
In hund… Read more
https://customerattuned.com/wp-content/uploads/2022/02/Customer-Charter-e1644495109153.jpg281500Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2022-02-10 11:51:022022-02-14 11:19:15Six lenses of best practice for Customer Charter development
Welcome to the November issue of newszine: The Impact of Hybrid Working on How we Manage and Build Customer Relationships
Hybrid working is something that a lot of people have alwa… Read more
https://customerattuned.com/wp-content/uploads/2021/11/Newszine-Cover-Impact-of-Hyrid-working-on-customer-relationships.png20001414Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2021-11-22 13:54:122021-12-02 14:25:04The Impact of Hybrid Working on How we Manage and Build Customer Relationships – Nov 2021 Newszine
The Trust Dividend by Dr Mark Hollyoake, featured in The International Journal of Sales Transformation.
October 2021
To read the full article, click here
The strategic implicat… Read more
https://customerattuned.com/wp-content/uploads/2021/10/Journal-of-Sales-Transformation-Cover.png15861134Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2021-10-07 14:30:042022-02-08 12:59:37The Trust Dividend – by Dr Mark Hollyoake – Press Feature
Building ‘Business-to- Business’ Trust At Operations Level
Let’s take a look at trust development and how to “make it happen” and turn leadership intention… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Building-Trust-at-operations-level.png12602240Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2021-07-16 16:39:412022-02-10 11:35:59Building ‘Business-to- Business’ Trust At Operations Level. Part 3
Digital Transformation in Healthcare
Can industry ever be trusted by the NHS to deliver digital transformation while truly addressing patient needs?
Join us in the first… Read more
https://customerattuned.com/wp-content/uploads/2021/07/Digital-Transformation-in-Healthcare-2.png4001280Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2021-07-08 16:25:502021-07-13 12:21:56Digital Transformation in Healthcare – Live Discussion on July 26
We are delighted to announce that the Customer Attuned blog has been included in HelpSquad‘s list of “25 Customer Experience Blogs to Add to your Weekly Reading List… Read more
I was delighted to be interviewed by Onalytica recently – the World’s largest B2B influencer marketplace.
In the interview I’m asked about how I became rec… Read more
https://customerattuned.com/wp-content/uploads/2021/07/OnalyticaInterview.jpg260503Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2021-06-15 12:16:012021-07-07 12:20:33Onalytica Interview with Peter Lavers
A year in lockdown supporting our customers
Looking back at the last 12 months, it’s easy to focus on the negative news and forget the positives that came out of going into lockdown.… Read more
What is your Customer Relationship Purpose? How many of us have actually taken the time to ask ourselves this question and then tried to answer it? And having thought it through, ha… Read more
https://customerattuned.com/wp-content/uploads/2021/03/Customer-Purpose.png12602240Dr Mark Hollyoakehttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngDr Mark Hollyoake2021-03-18 09:36:382021-03-18 09:41:26What is your Customer Relationship Purpose? B2B Trust Series Part 1