The term Agile Working is being used within more & more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of working. In this post, I sh… Read more
https://customerattuned.com/wp-content/uploads/2020/02/LaughlinAgile.jpg8031496Paul Laughlinhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Laughlin2020-02-13 17:02:142020-02-13 17:02:48Getting Agile really working outside of IT requires culture change
Delivering a ‘human’ customer experience in a future that’s increasingly ‘digital’.
Reading the SAS / Futurum “Experience 2030” report about how
“consumers don’t just use digi… Read more
https://customerattuned.com/wp-content/uploads/2020/02/SAS-Human.jpg408605Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2020-02-04 16:18:402020-02-04 16:18:40Customer Experience: Digital or Human?
**COIVD 19 UPDATE: Event postponed until Thursday 4th June 2020**
It is with great regret that we have decided to postpone the breakfast event on Wednesday 18th March and resched… Read more
Congratulations to one of our founding directors Peter Lavers, who has been named as a top blogger in the realm of Customer Service.
The list has been created by Fonolo, who provid… Read more
https://customerattuned.com/wp-content/uploads/2020/01/Fonolo2020.jpg200600Ellie Lukhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngEllie Luk2020-01-15 10:16:052020-01-15 10:18:12Fonolo: Top 20 Customer Service blogs to read in 2020
Drivers of loyalty are also drivers of profitable business
I’ve recently been reading the SAS / Futurum “Experience 2030” report, and its question regarding what will drive cust… Read more
I have mentioned before that analysts benefit from stronger commercial awareness. But what do I mean by this term?
The easiest way to explain is to set it in context. A lack of commer… Read more
https://customerattuned.com/wp-content/uploads/2019/04/shutterstock_331290470-2.jpg469704Paul Laughlinhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Laughlin2020-01-08 15:46:402020-01-08 15:48:17The need for analysts to have improved commercial awareness
Why building, protecting and recovering trust is a business imperative
By Peter Lavers and Mark Hollyoake
Trust is a hot topic! Here in the UK it was a major factor in our general ele… Read more
https://customerattuned.com/wp-content/uploads/2019/12/SAS-CX2030_1.jpg284725Peter Lavershttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPeter Lavers2019-12-17 14:42:172019-12-17 14:42:17Trust is not a binary on/off switch
There can be little doubt that understanding how ‘value’ is distributed across their customer base is important to virtually all commercial organisations. Reflecting the valu… Read more
https://customerattuned.com/wp-content/uploads/2019/12/CVMseg1.jpg461460Paul Westonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngPaul Weston2019-12-17 11:43:332019-12-17 12:06:18Six barriers to meaningful Customer Value Analysis - and how to get over them
International recognition as a top influencer / expert in the field of Customer Experience (CX) is not something that Customer Attuned’s co-founder Peter Lavers has act… Read more
Customer Attuned co-founder Peter Lavers has again been named as a top influencer in the realm of Customer Experience (CX).
The list has been created by Exceeders – an IT community… Read more
https://customerattuned.com/wp-content/uploads/2019/11/Exceeders.jpg271495Alan Thompsonhttps://customerattuned.com/wp-content/uploads/2016/05/logo.pngAlan Thompson2019-10-23 14:38:052019-11-27 14:39:19Exceeders’ List of top 10 Customer Experience Influencers
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